Thank you for signing up for our newsletter! You should expect the coupon on your email inbox. However, sometimes our emails get trapped in your junk/spam folder. Please check these folders too for the coupon. If you still can’t find it, contact us and we will help you out
Send us an email with the style, colour and size you are looking for, and we will provide you with further information regarding the style and if you can pre-order it. Pre-ordering an out-of-stock item will guarantee you receive the shoes the moment we have more stock.
No, you don't have to create an account to make a purchase. Although creating an account will help you save your past order details in case you need to revisit it to check the size or make a return at a later time.
Fantasy Sandals offers FREE SHIPPING on all orders within North America. This includes the 48 contiguous states and Canada, excluding the territories.
A flat rate shipping fee applies for orders to be shipped to non-contiguous states (Alaska and Hawaii), Armed Forces or military addresses (AA, AE, AP), the territories in Canada (Northwest Territories, Nunavut, and Yukon) and all international orders. Please check flat rate shipping fee here.
Yes, we do! For orders with shipping addresses outside of North America, a flat rate shipping fee will be applied (reduced rate will be automatically applied for order with 2 pairs or more). Please check flat rate international shipping fee here.
Our system bases shipping “cost” on your geo location, but once you put in your shipping/billing information, the shipping cost will be removed if the merchandise is delivering to a state/province that qualifies for free shipping.
Orders placed after 9 am Eastern Time will begin processing the following business day. Orders typically take 3-9 business days to arrive at your door (within North America). Our warehouse ships Monday to Friday during regular business hours.
UPS expedited is available upon request. please contact us at our toll-free number 1 (888) 656-7727. With UPS Expedited, your order is guaranteed to arrive in two business days within the 48 contiguous states and Canada.
We guarantee delivery within North America (48 contiguous states and Canada) by December 24 for any order placed prior to 9 am Easter Time on December 12. If expedited/express shipping required, please contact us at our toll-free number 1 (888) 656-7727. With UPS Expedited, your order is guaranteed to arrive in two business days within the 48 contiguous states and Canada.
RETURN & EXCHANGE
If your order doesn’t live up to your expectations, no worries! You may return your purchase for a refund back to your original method of payment. Simply fill up our return form and UPS return label will be emailed to you.
Online return and exchange can only be made for merchandise purchased on our website. If you purchased the sandals in-store, kindly contact the store where you originally purchased the pair. We’re sure they’ll be more than happy to help you out.
All merchandise returned and exchanged must be in brand-new condition: unworn, in original packaging, with tags on. Unless the pair is defective, we cannot take back a worn pair.
Please note that refund will be processed within 7-20 business days after the returned items arrive at our warehouse. As soon as your refund has been processed, you'll get a refund confirmation email from us.
Once you have received a refund confirmation from us, a reversal transaction is being processed. It may take a few business days for your bank to complete the reversal and reflecting the refund on your statement.
Simply purchase the new pair that you want, as a new order. This new order will then be treated as a regular order, will be processed and shipped out immediately. You can then request the other pair to be returned for refund. This way, you’ll receive the replacement pair faster, without having to wait for the returned pair to be received.